Frequently Asked Questions

Send the manufacturer, model, serial number when available, a clear description of the issue, photos of the instrument or error screen, and your preferred service option.

Yes. We provide local on-site service in the San Diego area and can discuss travel options for larger projects or multi-instrument visits.

Yes. Many modules can be sent to our San Diego facility for bench diagnosis, repair, testing, and return shipment.

Most straightforward repairs are completed in 3-5 business days after diagnosis and quote approval. Parts availability and complex failures can extend the timeline.

Preventive maintenance typically includes inspection, cleaning, wear-part review, performance checks, leak checks, and recommendations for parts or follow-up work.

Many analytical instruments benefit from annual service, but high-use labs, regulated workflows, and critical instruments may need more frequent maintenance.

Yes. We can provide service documentation summarizing the work performed, parts used, findings, and recommendations.

Yes. Multi-instrument visits are encouraged because they reduce downtime, travel overhead, and scheduling friction for busy labs.

Yes. Refurbished equipment is warranty-backed unless otherwise noted on the quote or product listing. Warranty terms vary by system and configuration.

Yes. Systems are inspected, repaired as needed, configured, and tested for dependable operation before shipment or pickup.

Yes. If the item is not currently listed, send the model and configuration you need and we can help source it through our network.

Inventory changes quickly. If a listed item has sold, we can recommend similar units or start sourcing the same model for you.

Yes. We ship equipment and repaired modules across the United States using appropriate packaging and freight options for the instrument type.

Instruments are packed with protective materials and, when needed, palletized or crated to reduce transit risk.

Warranty coverage depends on the service or equipment quote. Repairs and refurbished systems are typically covered for parts and labor for the stated warranty period.

Warranty usually excludes misuse, external damage, improper installation, consumables, shipping damage, and failures unrelated to the original repair or purchase.

On-site service is best for complete systems, installation work, or instruments that are difficult to ship. Mail-in service is efficient for modules and bench-repair items.

Local pickup and drop-off may be available around San Diego depending on instrument size, schedule, and service scope.

Yes. Call us with the instrument model, error details, and timeline so we can triage the issue and recommend the fastest path.

Use the request form or call us directly. Include the model, service need, location, and photos when available so we can respond accurately.

Yes. We provide written quotes for repairs, parts, refurbished equipment, and service visits before approved work begins.

Accepted payment methods can vary by order type. Contact us for the current options for service, parts, and equipment purchases.