Consultation

ICP-MS Replacement and Water Chiller Manifold Rebuild for Restored Tuning Performance

A laboratory contacted us for ICP-MS autotune failure and plasma ignition issues after maintenance was performed on an older system. During diagnostics, the RF work coil was found contacting the bonnet, which had caused misalignment in the torch assembly. The torch components, gas settings, RF supply output, RF coil, and related connections were inspected and tested, but the instrument continued to have ignition problems when correctly aligned. Because the next likely repair path involved RF gen...
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Caron Environmental Chamber Installation and Drainage System Repair

When a customer needs Caron environmental chamber installation and drainage setup, especially for pre-owned units, hidden infrastructure issues can prevent proper operation from the start. In this case, multiple chambers were delivered in unknown condition and required full installation, testing, and system integration. During initial inspection, the chambers were found to be missing proper provisions for external drain pumps, and the existing water supply and drainage configuration was not comp...
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Agilent 6890 GC Autosampler Carousel Failure Diagnosed

An Agilent 6890 GC autosampler Z-axis homing error can come from more than one part of the autosampler system. In this case, the customer’s autosampler was not functioning and injections could not be performed, even after a replacement injection tower had already been installed. Our evaluation focused on the remaining autosampler components. During inspection of the carousel tray assembly, we found that the drive belt was torn and no longer able to transmit motion. The belt was replaced using...
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